FREQUENTLY ASKED QUESTIONS
Once you add made-to-fit slide-out shelves and cabinet organizer systems to your existing cabinets you'll wonder how you ever lived without them!
If you have questions that are not displayed below please feel free to call our Customer Service Department. Here are some commonly asked questions:
Q. What made-to-fit products are available?
The Slide-A-Shelf™ line includes our made-to-fit standard slide-out shelf for cabinet openings 6" to 36" wide made in 1/8" increments and available in full-extension models as well as an auto soft-closing full-extension upgrade. You can choose from three ready-to-finish solid wood fronts in oak, maple or poplar to complement your cabinets. Also available is our factory poly-urethaned, pre-finished birch front.
We also offer three additional full-extension versions of the above with 8" high sides, a sink caddy attachment that can be mounted on the left or right side of the shelf or the premiere Double Dek™ unit (max. 24" wide).
Our specialty cabinet organizer items include 2- and 3-tier adjustable storage systems also available made-to-fit for openings 6" to 24" wide and 18" to 25" tall. They are constructed from quality, cabinet grade birch ply completely finished with durable UV cured poly-urethane.
Q. How will I benefit from installing made-to-fit slide-out shelves and organizers?
Imagine not having to bend down or get on your hands and knees to find things in your kitchen and bathroom cabinets. Stored items become easily accessible with the touch of a finger (or toe!). Made-to-fit slide-outs maximize your useable space and minimize lost space, helping you to get and stay organized. You will find things you forgot you had!
Q. Once I place my order how long before my slide-outs are shipped?
We will manufacture and ship your slide-outs within 7 business days from receiving your order.
Q. How easy are your made-to-fit slide-out organizers to install?
Our slide-outs are designed to easily and quickly be secured to the base of your cabinet or to the existing full shelf you currently store items on. Each unit comes with an installation template, all necessary hardware, complete pictorial and written instructions and is attached with only 4 to 6 screws. The average home owner is able to successfully install our product by following the instructions provided.
Q. What tools will I need to install my slide-outs?
For a standard installation you will only need a #1 & #2 Phillips screwdriver. (One with the changeable tip works best as we supply a #1 Phillips tip.) We recommend a battery-operated version for convenience.
Q. Because you offer solid wood fronts on some of your products, can I paint or stain them to match my cabinets/décor?
You bet. We are the only national manufacturer that offers solid wood fronts on slide-out shelves for your kitchen, bath and pantry.
Use a stain and/or clear wipe-on polyurethane to blend with your cabinets if you choose Oak.
Maple is a very hard wood and does not absorb stain well, it looks best with a clear finish.
If you prefer painting the fronts, our Poplar wood fronts are the best choice for a smooth finish.
Or, for the easiest option, our natural Birch option is pre-finished with a clear poly-urethane and does not require any additional finishing.
Q. How much weight can each slide-out shelf hold?
The rail systems we use are rated for 100 lbs. (including the weight of the organizer). For the best performance, evenly space the items you store over the entire shelf surface.
Q. What is your product warranty?
All of our products are warranted to the original purchaser for 5 years.
Q. How do I accurately measure my cabinets for a custom fit?
First off don’t stress! Thousands of folks have successfully measured for slide-outs...it’s an easy process. If you have ever measured a window for mini-blinds or curtains...it’s basically the same process, just horizontal vs. vertical.
Start by writing down the location of your cabinet (i.e. left of stove, right of dishwasher, etc.).
Measure the clear unobstructed width of the cabinet opening at the narrowest point for each slide-out location and write it down. Do not measure the interior wall-to-wall.
Next measure from the back wall (or protruding object) the unobstructed interior depth of the cabinet to the inside front of the cabinet opening and write this measurement down.
Be sure to note any obstructions, such as conduit, gas or water pipes, or wood braces.
There can be slight differences in cabinets that look the same, so please measure each cabinet for accuracy. For some of our items we will also need to know the clear unobstructed height of the opening, which must be clear from the front of the cabinet all the way to the back. Be sure to click on and review our Measuring Guides under the “Getting Started” section. You are responsible for the measurements you provide us so we recommend you review these guides.
Q. I am concerned about items falling off the shelf. Does your slide-out shelf have sides to prevent this?
Yes definitely! Our standard slide-out shelves are ergonomically designed with the front being a 2” solid wood “pull” tapering up to 4” sides all the way around, including the back—which is the most important as items have a tendency to shift backwards when you slide each shelf forward. The 2” front means that items are easy to see and labels on products stored in the pantry can be read. During installation you will secure the sides with three screws, which are provided. We also offer an 8" high tapered side or box slide-out shelf for extra tall items or for stacking the items you store. Or, since items tend to move backwards versus left or right when sliding a unit out, we offer a high back add-on option for our standard slide-out shelves which is recommended if you stack items.
Q. Do the slide-out shelves require maintenance?
The rail systems we offer are made from the finest quality heavy-duty mechanisms available. The full-extension rails both standard and soft-close are telescoping and use a ball-bearing system. These can be simply maintained with a light silicon spray applied annually.
Q. I have a pantry with only 3 or 4 existing shelves and plenty of vertical space for another shelf. Can I add an extra slide-out shelf?
This is a great question and the answer is YES in most cases. This is an easy way to add useable storage space to your cabinets. In some instances, you can simply add a solid stationary shelf then install a slide-out between existing shelves. Sometimes for the best utilization, you may need to relocate one or two of the existing shelves to make room for the additional slide-out. Adding a shelf level into a pantry or cabinet that already uses adjustable shelving is relatively easy. All you need are four shelf pegs and some shelving material cut to size. Then you simply anchor all the adjustable shelves and add the slide-outs right on top.
(NOTE: We now offer custom cut white melamine shelving you can order directly from us to accommodate the above need.)
What are your hours?
Slide-A-Shelf is open Monday through Friday from 7:30 a.m. to 4 p.m. PST. We are closed on Saturdays and Sundays and all major holidays. We encourage our employees to enjoy family, friends and fellowship and we hope you are able to do the same.
What is your warranty?
We stand by the high-quality materials we use during the manufacturing process of your custom-fit sliding shelves and warrant that your Slide-A-Shelf organizers will be free from defects for five years from the date of purchase! Click HERE to learn more.